Simpli Soda Privacy Policy

Last Updated: July 28, 2026

Simpli Soda LLC respects your privacy. This Privacy Policy explains how we collect, use, and disclose information when you use the Simpli Soda website, mobile applications, products, customer support, and related services.

In this policy, “Simpli Soda,” “we,” “us,” and “our” refer to Simpli Soda LLC.

Information We Collect

The information we collect depends on how you interact with Simpli Soda.

Information You Provide

We may collect information you provide when you create an account, place an order, contact customer support, participate in a promotion, or otherwise interact with us. This information may include:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Account information
• Order and cylinder-exchange history
• Product preferences
• Customer support messages
• Marketing preferences
• Other information you choose to provide

Payment Information

Payments are processed by third-party payment processors. Simpli Soda generally does not directly receive or store your complete payment card number.

We may receive limited payment-related information, such as your payment method, billing address, the last 4 digits of your card, transaction identifier, payment status, and fraud-prevention information.

Information Collected Automatically

When you use our website or applications, we and our service providers may automatically collect information such as:

• IP address
• Browser and device type
• Operating system
• Device and advertising identifiers
• General location based on your IP address
• Pages, screens, and products viewed
• Links and buttons selected
• Shopping cart activity
• Purchase and conversion activity
• Referring website or advertising source
• App version
• Session, performance, error, and crash information
• Cookie and similar technology information

We may connect this information with your account, device, or purchases where permitted by law.

Information From Other Sources

We may receive information from payment processors, shipping companies, online marketplaces, advertising platforms, analytics providers, fraud-prevention services, and other companies that help us operate our business.

How We Use Information

We may use personal information to:

• Create and manage customer accounts
• Process payments and fulfill orders
• Ship orders and provide return labels
• Manage cylinder exchanges and returns
• Communicate about orders and deliveries
• Provide customer support
• Send account, security, and service notifications
• Send promotional communications where permitted
• Prevent fraud, abuse, and unauthorized activity
• Secure and maintain our website and applications
• Diagnose technical problems
• Understand how customers use our services
• Improve our products, website, applications, and customer experience
• Personalize content and offers
• Measure advertising performance
• Create and improve advertising audiences
• Show advertisements that may be relevant to customers
• Attribute visits and purchases to advertising campaigns
• Maintain financial, tax, and business records
• Enforce our terms and protect our legal rights
• Comply with applicable laws and legal requests

Cookies, Analytics, and Advertising

Simpli Soda and companies working with us may use cookies, pixels, tags, software development kits, and similar technologies.

These technologies may be used for the following purposes:

Essential Technologies

Essential technologies help operate and secure our services. They may support account login, shopping carts, checkout, payment processing, fraud prevention, security, order processing, and application stability.

These technologies may be required for parts of our website or applications to function correctly.

Analytics Technologies

Analytics technologies help us understand website and application usage, identify technical issues, measure traffic, and improve performance.

Advertising Technologies

We may use advertising technologies to measure advertising campaigns, identify the source of visits or purchases, create advertising audiences, limit repetitive advertisements, and show advertisements that may be more relevant to customers.

Information used for advertising may include cookie identifiers, device identifiers, advertising identifiers, IP addresses, browsing activity, product interactions, and purchase or conversion events.

We do not intentionally provide complete payment card numbers, account passwords, or the contents of customer support communications to advertising providers for targeted advertising.

How We Disclose Information

We may disclose information to companies that help us operate our business, including:

• Payment processors
• Shipping and logistics companies
• Website, application, database, and cloud hosting providers
• Account authentication providers
• Email and push-notification providers
• Customer support providers
• Analytics and advertising providers
• Fraud-prevention and security providers
• Tax and accounting service providers
• Software developers and information technology providers
• Attorneys, accountants, insurers, and other professional advisers
• Online marketplaces and retail partners

These companies may receive information necessary to provide services to Simpli Soda or complete services requested by customers.

Advertising Disclosures

We may disclose identifiers, device information, browsing activity, product interactions, and purchase events to advertising and analytics providers.

Simpli Soda does not sell customer personal information in exchange for money.

However, some state laws define “sale,” “sharing,” or “targeted advertising” broadly. Under those laws, providing online activity or identifiers to advertising platforms may be considered a sale or sharing even when Simpli Soda does not receive money for the information.

Eligible consumers may opt out as described below.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to a government or regulatory request
• Investigate fraud, security incidents, or illegal activity
• Protect Simpli Soda, our customers, employees, or others
• Enforce our agreements or establish legal claims

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

Your Privacy Choices

Advertising and Tracking Choices

You may restrict certain cookies or tracking technologies through your browser or device settings.

You may also contact us at help@simplisoda.com to request that we opt you out of the use or disclosure of your personal information for targeted advertising where applicable.

Your preferences may apply only to the browser or device used to make the selection. Clearing cookies, reinstalling an application, using another browser, or changing devices may require you to update your selections.

Essential technologies used for security, checkout, account access, order processing, or other requested services may continue to operate.

Where required by applicable law, we will recognize supported browser-based opt-out preference signals, such as Global Privacy Control.

Marketing Emails

You may unsubscribe from promotional emails by using the unsubscribe link included in the email.

Even after unsubscribing, you may still receive nonpromotional communications about your account, orders, security, customer support requests, or changes to our policies.

Push Notifications

You may manage push notifications through the Simpli Soda application or your device settings.

Account Information

You may update certain account information through your account settings or by contacting us.

Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a portable copy of certain information
• Opt out of targeted advertising
• Opt out of certain sales or sharing of personal information
• Appeal the denial of a privacy request
• Exercise privacy rights without unlawful discrimination

These rights are subject to legal exceptions. For example, we may retain information needed to fulfill orders, prevent fraud, maintain financial and tax records, comply with legal obligations, resolve disputes, or protect our rights.

To submit a privacy request, email help@simplisoda.com. Please include “Privacy Request” in the subject line and provide your name, account email address, and the type of request you are making.

We may request additional information to verify your identity before completing a request.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain customer accounts, process orders and exchanges, prevent fraud, resolve disputes, satisfy financial and tax requirements, enforce agreements, and comply with legal obligations.

Retention periods depend on the type of information, how it is used, applicable legal requirements, and legitimate business needs.

When information is no longer reasonably necessary, we may delete, aggregate, or deidentify it.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, application, transmission method, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their passwords and account credentials.

Please contact us immediately if you believe your account has been accessed without authorization.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected information from a child under 13 without legally required permission, we will take reasonable steps to delete it.

Third-Party Services

Our website and applications may contain links to third-party websites, marketplaces, or services.

Simpli Soda does not control the privacy practices of those third parties. Their privacy policies govern the information they collect.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technologies, or legal obligations.

When we make changes, we will revise the “Last Updated” date. We may provide additional notice when required by law or when changes are material.

Contact Us

Questions, concerns, and privacy requests may be directed to:

Simpli Soda LLC
539 E Tyranena Park Rd Lake Mills, Wisconsin 53551
United States
Email: help@simplisoda.com
Website: simplisoda.com